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    BPR & TQM

ThomTech Design Company employs the techniques of Business Process Reengineering (BPR) and Total Quality Management (TQM) as applied to new concepts in Information Technology and specifically applications for the Internet.

Our core competency for management solutions is to distribute real-time information and collect sensor information using Web Sites.  This concept improves data distribution, keeps the costs low, and in today's world, minimizes the learning curve for new customers (most already are using the web for something).

    Business Process Reengineering
Selected quotes about BPR successes
  • "You have to begin drawing on the creativity of everybody in the company."
  • "Reengineering may be for those firms that are smart enough not to believe their own propaganda."
  • "Sometimes it almost seems as if the more fun you have, the more money you make."
  • "In BPR you take all the fragmented work that had been done in multiple processes of the organization and you learn how to synthesize those tasks back into units of work that a single person or reasonably small team can do. Small businesses may do this already."
  • "Companies are succeeding by turning big piles into little piles not the other way around."
  • "…our objective is to build a boundary-less company where artificial barriers and walls people are forever building around themselves for status, security, or to keep change away, are demolished – and everyone has access to the same information, everyone pulls in the same direction, and everyone shares in the rewards of winning – in the soul as well as in the wallet."
  BPR:  What it is and What it isn't!

BPR Defined. The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed.

BPR is NOT. Business Process Reengineering is not another name for downsizing, not restructuring, not total quality management (TQM), not continuous incremental improvement, and not reorganizing, delayering, or flattening.

BPR IS. Business Process Reengineering is doing more with less, starting over on a clean sheet of paper, and a new beginning.

Commonplace Characteristics of BPR. Several jobs are combined into one, workers make decisions, process steps are performed in a natural order, processes have multiple versions, work is performed where it makes the most sense, checks and controls are reduced, and a single POC for the process.

Business Processes. The diagram illustrates the role that processes play when performed by the jobs & structures, measured outputs, resulting in value and benefits.

Process Definition. A process is a set of linked activities that take and input and transform it to create an output. A process may have sub-processes if it helps to be more easily understood.

Total Quality Management
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